They established a minimum installation quota that if it was not met you did not receive recurring monthly revenue from previous installs.  But they still wanted you to guarantee past installs.

We had one instance where a customer insisted that we install on a roof against our explicit advice to the contrary.  The only line of site was from the roof.  We warned the customer that it would be a problem with winter snow and ice.  The customer insisted that we continue the installation and would assume the risk of snow and ice.

When the customer complained to hugo about lack of service it was determined that it was a snow and ice problem.

Hugo expected us to take whatever measures necessary to remedy the problem.

Had we not installed on the roof we would have walked away without payment for an hour of travel and several hundred dollars of equipment that we might never need.  Since we did install at the insistence of the customer, we were expected to pay for a lift truck and another hour of travel to fix a customer created problem.  All for net profit of about $70 we made on the initial installation.

This was our "last straw" with the supplier.

Call us and we will try to hook you up with some of the local terrestrial wireless companies that are less expensive and do not have the download restrictions imposed by both of the satellite internet companies.